MAINTENANCE FAQ AND QUICK FIX-IT TIPS

Many common repair issues are addressed below. By following these simple solutions, you may be able to resolve your problem immediately, without the need of our maintenance crew. Of course, if you have any questions, please feel free to contact our office.


Water Leaks: WSB Properties is committed to water conservation. If you have dripping faucets, cycling toilets, hear water running behind the wall or have any other type of water-wasting issue, please submit a service request ASAP.

PROBLEM

SOLUTION

Smoke detector is beeping

Install a new battery. REMOVING OR TAMPERING WITH THE SMOKE DETECTOR IS AGAINST THE LAW.

Power Out or No Gas

Contact PG&E at 1.800.743.5000 to determine if there are any outages in the area.
Check the Electrical panel for a tripped breaker. Some outlets are GFCI and have a button in the middle that can be reset.

Low water pressure at the faucet or shower head

The aerator may be clogged. Twist off the end of the aerator (the tip of the faucet where the water comes out), clean it or tap it gently to remove particles and reinstall by screwing it back.

Drain clogged/water draining slowly

Hair and debris can often be easily removed from sink and shower drains using a simple tool under $5, called a plastic drain snake. See picture below. DO NOT USE LIQUID PLUMBER

Laundry Machine Not Working/Broken

100% of our laundry is leased from the WASH company. If the machines are not working, please do not submit a service request here. It will be withdrawn as we do not service the machines. Instead, go directly to their website and submit a service request there. please have the 6 digit machine code ready for them: WASH website: https://www.washlaundry.com/residents/service-request/

Electrical outlet not working

Make sure you do not have too much load on any circuit. Toasters, space heaters, hair dryers all use high energy and almost always trip the breakers.
Check the Electrical panel for a tripped breaker and reset. Some outlets are GFCI and have a button in the middle that can be reset.

Toilet clogged/backed up

Please put only organic products down the toilet. Do not put wipes in the toilet. Use a plunger to clear clog.

Toilet keeps running

Try jiggling the handle. Open the tank lid and see if the chain or flapper is stuck in the open position and re-adjust.

Garbage disposer stuck/doesn't turn on.

Turn switch off. There is a reset button on the bottom of the disposer and a place to insert an Allen Wrench to turn manually.

Heater not working

Check for the Battery in the thermostat. Check the pilot light. If it is not lit or it is the first use of the season call PG&E at 1.800.743.5000 for a free Safety Inspection. 

Cockroaches, Ants & Other Insects

Insect infestations occur because you left food scraps or dirty dishes out overnight. It is predominantly a resident’s responsibility to resolve by keeping areas clean and dry. Install ant/insect traps in locations where pests are present.

Light fixture not working 

Turn off the switch. Replace the bulb. Locate and check the breaker box to see if a breaker is tripped and reset.

Lost Keys or Broken Key in Lock

Replacement keys are $35. If we do not have a spare key, we will have to replace the lock for $65. You must let us know beforehand, and then you can pick up a replacement from the management office during business hours. If keys are lost after-hours, you may try contacting your On-Site Manager, or call and pay for a locksmith yourself. WE DO NOT PROVIDE LOCK-OUT SERVICES.

Key Is Hard To Turn in Lock

Add a small amount of lubricant on to the key or in the lock. Cooking or other oil will work.

Gas smell

Call 9-1-1 immediately, then call PGE 1.800.743.5000. Open all the windows and doors to air out the apartment. Please also contact our office to let us know. 

Fridge not cooling properly

Over filling the freezer often causes this problem. Remove some items from the freezer and check control settings. There is a drain hole in the freezer that can be cleaned out. If there is ice built-up, especially around the fan, remove it.

Dishwasher not cleaning dishes well

It is possible that the hot water is not getting to the Dishwasher quick enough. So, run the hot water at the kitchen faucet for one minute before starting the dishwasher.

Foam Bubbling from the Dishwasher

Often times this occurs because a resident doesn’t use the proper dishwashing detergent. Try running the dishwasher a few time to see if it goes away.

Cabinets/Drawers/Other Hardware Loose

Use a screw driver to tighten loose screws.

Phone Line Issues

Management is obligated to provide one working phone line/jack per unit. All other requests are at the discretion of the resident to coordinate repairs and alterations at your cost through the service provider of your choice.

Satellite, Cable or Internet issues

Satellite, Cable and internet service is not included as part of the rental. If you are experiencing any type of cable related issue, please coordinate directly with the service provider at your cost.

STILL NEED SERVICE?

Submit a WSB Maintenance Request by